MATATAG curriculum
Grade 10 Telecommunications
24 learning competencies across 4 quarters, as the Department of Education curriculum guide prints them.
Quarter 1
Learning competencies (7)
TVLTELE-G10-Q1-01
discuss Contact Center Industry and its career opportunities
TVLTELE-G10-Q1-02
discuss the jargons in contact center industry
TVLTELE-G10-Q1-03
differentiate inbound from outbound calls
TVLTELE-G10-Q1-04
discuss the duties and responsibilities of a Contact Center employee
TVLTELE-G10-Q1-05
discuss the skills and attributes needed for a Contact Center Employee
TVLTELE-G10-Q1-06
discuss the types of services offered in Contact Center
TVLTELE-G10-Q1-07
demonstrate phone etiquette in handling calls
Quarter 2
Learning competencies (5)
TVLTELE-G10-Q2-01
apply accuracy and fluency in communication in handling inbound and outbound calls either voice or non-voice
TVLTELE-G10-Q2-02
discuss local and international accounts catered in a Contact Center
TVLTELE-G10-Q2-03
perform procedures in call handling
TVLTELE-G10-Q2-04
perform call flow
TVLTELE-G10-Q2-05
discuss common metrics
Quarter 3
Learning competencies (7)
TVLTELE-G10-Q3-01
discuss Contact Center Industry and its career opportunities
TVLTELE-G10-Q3-02
discuss the jargons in contact center industry
TVLTELE-G10-Q3-03
differentiate inbound from outbound calls
TVLTELE-G10-Q3-04
discuss the duties and responsibilities of a Contact Center employee
TVLTELE-G10-Q3-05
discuss the skills and attributes needed for a Contact Center Employee
TVLTELE-G10-Q3-06
discuss the types of services offered in Contact Center
TVLTELE-G10-Q3-07
demonstrate phone etiquette in handling calls
Quarter 4
Learning competencies (5)
TVLTELE-G10-Q4-01
apply accuracy and fluency in communication in handling inbound and outbound calls either voice or non-voice
TVLTELE-G10-Q4-02
discuss local and international accounts catered in a Contact Center
TVLTELE-G10-Q4-03
perform procedures in call handling
TVLTELE-G10-Q4-04
perform call flow
TVLTELE-G10-Q4-05
discuss common metrics
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