Grade 12 Hotel Operation (Housekeeping Services)

Content standard

The learners demonstrate understanding of the principles, practices, and standards of providing housekeeping services in the hospitality industry.

Performance standard

The learners demonstrate familiarity of the different types of hotels, classifications of guest and the services hotels provide to the guest.

Learning competencies (4)

• HOTHK-G12-Q1-01

  Discuss the overview of hotel services

• HOTHK-G12-Q1-02

  Compare the types of hotels according to their classification and accommodation products

• HOTHK-G12-Q1-03

  Differentiate types of hotel guests

• HOTHK-G12-Q1-04

  Discuss the fundamentals of housekeeping services

Content standard

The learners understand the principles, practices, and innovations in housekeeping services in accordance with industry standards. Analyze trends, organizational structures, room classifications, and service excellence in hospitality management, reflecting the demands of a globally competitive and sustainable tourism and hospitality sector.

Performance standard

The learners describe the functions of the different sections of the hotel, classify guest rooms and status.

Learning competencies (4)

• HOTHK-G12-Q2-01

  Analyze the trends in housekeeping

• HOTHK-G12-Q2-02

  Discuss the organizational structure of the housekeeping department and its functions

• HOTHK-G12-Q2-03

  Discuss the classification of guestrooms and status

• HOTHK-G12-Q2-04

  Evaluate the types of rooms according to bed type, layout, amenities, and special features

Content standard

The learners demonstrate understanding of the principles, methods, and techniques of housekeeping services, including the proper use, care, and maintenance of tools, equipment, and supplies, with emphasis on ergonomics, environmental sustainability, and best practices.

Performance standard

The learners perform the cleaning procedures of guest rooms in accordance to room status following Occupational Health and Safety standards.

Learning competencies (4)

• HOTHK-G12-Q3-01

  Demonstrate cleaning methods and techniques using tools, supplies, and equipment with applied ergonomics, environmental sustainability, and best practices

• HOTHK-G12-Q3-02

  Discuss the care and maintenance of the hotel furniture, fixtures, and fittings

• HOTHK-G12-Q3-03

  Perform guestrooms cleaning procedures according to room state

• HOTHK-G12-Q3-04

  Apply procedures in cleaning hotel common areas

Content standard

The learners demonstrate understanding of the principles, techniques, and standards in housekeeping operations, including the identification and proper handling of hotel linens, laundry and ironing operations, personalized guest services, customer relations, facility evaluation, and housekeeping safety and security.

Performance standard

The learners exhibit techniques in linen management, laundry and ironing operations, valet/butler services, customer care, and apply effective strategies for handling complaints.

Learning competencies (7)

• HOTHK-G12-Q4-01

  Identify type of hotel linens and materials

• HOTHK-G12-Q4-02

  Perform linen laundry operations based on the types of linen

• HOTHK-G12-Q4-03

  Perform ironing operations by applying ironing techniques

• HOTHK-G12-Q4-04

  Show a personalized and specialist service to guests

• HOTHK-G12-Q4-05

  Demonstrate strategies for handling customer complaints and intoxicated guests

• HOTHK-G12-Q4-06

  Evaluate the purpose of monitoring and evaluation using housekeeping forms and reports

• HOTHK-G12-Q4-07

  Discuss common safety hazards in the housekeeping environment.