Grade 12 Tourism Services

Content standard

The learners will develop comprehensive travel intermediaries, attractions and activities by proposing well-structured itineraries that showcase the unique offerings of the Philippines at specific destinations.

Performance standard

The learner will design travel intermediaries to promote attractions, tourism, culture and activities of specific places that highlight the Philippines' unique offerings at specific destinations.

Learning competencies (6)

• TOURSV-G12-Q1-01

  Discuss the scope, types, and history of the travel and tourism industry

• TOURSV-G12-Q1-02

  Explain career opportunities, global, and local trends in tourism services

• TOURSV-G12-Q1-03

  Discuss travel and tourism industry stakeholders and their role

• TOURSV-G12-Q1-04

  Discuss travel intermediaries

• TOURSV-G12-Q1-05

  Design a travel and tour package with itineraries

• TOURSV-G12-Q1-06

  Analyze the legal and ethical considerations in travel services

Content standard

The learner understands travel preliminaries, the ticketing process, completing travel service transactions, and crisis management in travel.

Performance standard

The learner demonstrates solutions and alternatives to address a customer’s ticket concerns, integrate the process of ticketing for travel transactions, and performs the procedures for providing compensation entitlements to guests affected by travel disruptions aligned with ASEAN MRA Toolbox.

Learning competencies (6)

• TOURSV-G12-Q2-01

  Explain the travel preliminaries Travel

• TOURSV-G12-Q2-02

  Discuss the uses and functions of the Global Distribution System used in the tourism industry

• TOURSV-G12-Q2-03

  Discuss the process of providing travel service requirements in other travel and tour products

• TOURSV-G12-Q2-04

  Demonstrate ways of providing solutions and alternatives to address customer ticket concerns

• TOURSV-G12-Q2-05

  Discuss the stages involved in processing payments for travel transactions

• TOURSV-G12-Q2-06

  Perform the procedures for providing Safety compensation entitlement to guests affected by flight disruptions

Content standard

The learners understand the key concepts of tourism promotions, products and services, tour packages, ways of promoting tourism, dealing with customers, and the health, safety, and security of tourism services.

Performance standard

The learners will be able to develop tour packages, appropriately dealing with customers, in performing product marketing using promotional tools and techniques.

Learning competencies (9)

• TOURSV-G12-Q3-01

  Discuss the concepts, characteristics of tourism products, and the marketing mix

• TOURSV-G12-Q3-02

  Explain the roles of stakeholders in tourism promotion, trends, and ethical considerations

• TOURSV-G12-Q3-03

  Discuss the different sectors of tourism promotion

• TOURSV-G12-Q3-04

  Discuss tourism products and services in tourism promotion

• TOURSV-G12-Q3-05

  Discuss types of tour package

• TOURSV-G12-Q3-06

  Demonstrate tour packages promotion

• TOURSV-G12-Q3-07

  Perform tourism promotion using promotional tools and techniques

• TOURSV-G12-Q3-08

  Demonstrate appropriate dealing with customers applying ethical and responsible customer engagement

• TOURSV-G12-Q3-09

  Discuss the health, safety, and security in tourism services

Content standard

The learners demonstrate an understanding of the overview of local guiding services, tour guiding as a profession, tourism in the Philippines, the different stages of tour guiding, tour documents, logbooks, and suppliers, and Risk Management in Tour Guiding.

Performance standard

Learners show the characteristics and roles of a tour guide, the Filipino brand of service excellence, the stages of tour guiding, and the ability to assess risks in tour guiding and implement appropriate procedures for handling unforeseen events.

Learning competencies (7)

• TOURSV-G12-Q4-01

  Discuss an overview of local guiding services. Overview

• TOURSV-G12-Q4-02

  Demonstrate the characteristics and roles of a tour guide including the Filipino brand of service excellence

• TOURSV-G12-Q4-03

  Differentiate the different types of tourists, the Philippine geography, and its tourism culture

• TOURSV-G12-Q4-04

  Demonstrate the stages of tour guiding

• TOURSV-G12-Q4-05

  Develop tour commentaries

• TOURSV-G12-Q4-06

  Explain the use of tour logbooks and documents and the importance of tour suppliers

• TOURSV-G12-Q4-07

  Assess risk in tour guiding and implement appropriate procedures in handling unforeseen events