Hubmatch

MATATAG curriculum

Grade 9 Telecommunications

24 learning competencies across 4 quarters, as the Department of Education curriculum guide prints them.

Quarter 1

Learning competencies (7)

  • TVLTELE-G9-Q1-01

    discuss Contact Center Industry and its career opportunities

  • TVLTELE-G9-Q1-02

    discuss the jargons in contact center industry

  • TVLTELE-G9-Q1-03

    differentiate inbound from outbound calls

  • TVLTELE-G9-Q1-04

    discuss the duties and responsibilities of a Contact Center employee

  • TVLTELE-G9-Q1-05

    discuss the skills and attributes needed for a Contact Center Employee

  • TVLTELE-G9-Q1-06

    discuss the types of services offered in Contact Center

  • TVLTELE-G9-Q1-07

    demonstrate phone etiquette in handling calls

Quarter 2

Learning competencies (5)

  • TVLTELE-G9-Q2-01

    apply accuracy and fluency in communication in handling inbound and outbound calls either voice or non-voice

  • TVLTELE-G9-Q2-02

    discuss local and international accounts catered in a Contact Center

  • TVLTELE-G9-Q2-03

    perform procedures in call handling

  • TVLTELE-G9-Q2-04

    perform call flow

  • TVLTELE-G9-Q2-05

    discuss common metrics

Quarter 3

Learning competencies (7)

  • TVLTELE-G9-Q3-01

    discuss Contact Center Industry and its career opportunities

  • TVLTELE-G9-Q3-02

    discuss the jargons in contact center industry

  • TVLTELE-G9-Q3-03

    differentiate inbound from outbound calls

  • TVLTELE-G9-Q3-04

    discuss the duties and responsibilities of a Contact Center employee

  • TVLTELE-G9-Q3-05

    discuss the skills and attributes needed for a Contact Center Employee

  • TVLTELE-G9-Q3-06

    discuss the types of services offered in Contact Center

  • TVLTELE-G9-Q3-07

    demonstrate phone etiquette in handling calls

Quarter 4

Learning competencies (5)

  • TVLTELE-G9-Q4-01

    apply accuracy and fluency in communication in handling inbound and outbound calls either voice or non-voice

  • TVLTELE-G9-Q4-02

    discuss local and international accounts catered in a Contact Center

  • TVLTELE-G9-Q4-03

    perform procedures in call handling

  • TVLTELE-G9-Q4-04

    perform call flow

  • TVLTELE-G9-Q4-05

    discuss common metrics

Planning a lesson from these?

Hubmatch lets you tick the competencies your lesson covers and writes a first draft around them — objectives, activities, assessment — which you then edit and export to Word. Two AI plans are free.

Draft a lesson plan